The Customer Effort Score also known as CES, is a valuable metric in customer satisfaction. It measures how much effort customers invest when engaging with your company. A high CES points to that customers encounter minimal hurdles when contacting your team. Conversely, a low CES highlights areas w

Want to transform your audience's participation? Gamification is the answer! By adding elements of game design into your platform, you can motivate users to learn, participate, and ultimately achieve more. Here are five effective gamification strategies to jumpstart your engagement: Introduce Poi